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Discover just how easy it is to pay your monthly bills with First
Personal Bank's Bill Payment Service, Bill Pay-e Plus™. With the
simple click of a mouse, your monthly bills can be paid in a matter
of minutes. No more writing checks, no more postage, no more hunting
around the house for envelopes, no more tearing, ripping, and filing
of your bills. Just point and click. And with the added features of
Bill pay-e Plus™, such as the interactive calendar and pie charts,
it’s never been simpler to plan and track all of your monthly
expenses. You can even pay anyone, anytime, anyplace in America. All
you need is a bank account and an e-mail address.
Enroll now for Online Bill Pay.
Q. How do I get started using Bill Pay-e Plus™?
A. When you log on to Online Banking, you will see a button titled
“Bill Pay.” Click the button, and you will be given
step-by-step instructions for enrolling in Bill Pay-e Plus™.
Q. What is the
difference between Online Banking and Bill Pay-e Plus™?
A. Bill Pay-e Plus is the specific name of the Bill Payment feature
within Online Banking. You must be enrolled in Online Banking to use
Bill Pay-e Plus™. Online Banking is used to check your balances, look
for paid checks, or transfer funds between accounts in real time
within First Personal Bank. Bill Pay-e Plus™ is used for scheduling
monthly payments to vendors such as credit cards, auto payments, and
utilities.
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Q. How soon can I start making payments using Bill Pay-e Plus™?
A. Once you submit the separate online enrollment for Bill Pay-e
Plus™, you can begin scheduling payments as soon as your enrollment
is processed by the Bank (usually 24- 48 hours). Once processed, you
will receive an e-mail stating that Bill Pay-e Plus™ was
successfully established for your account. You will find most
nationally recognized payees already available for your use. For
smaller local payees, you may have to register them first. A new
payee usually takes 48 – 72 hours for approval. Once established,
however, those particular payees will be available for immediate use
on subsequent visits.
Q. How are payments delivered and how can I ensure that my payee
receives my payment by the due date?
A. You may schedule payments to be initiated on the day you enter
the information, on a future date, or on the same day each month.
Although you can enter payment information 24 hours a day, 7 days a
week, payments can only be initiated on business days. After funds
are withdrawn from your designated account, we may remit your
payments by electronic funds transfer, or if the payee does not
accept electronic payments, by mailing a check drawn on an account
we maintain for this purpose, or by some other appropriate means.
Because of the time it takes to remit your payment to the payee,
they will not receive the payment on the processing date (the date
you instruct us to deduct the funds from the account). Therefore, in
order to provide sufficient time for payments to be received by your
payee, the processing date should be a minimum of five (5) business
days before the bill’s actual due date. Additional days should be
added to this time frame if the payment is traveling outside a four
state radius from Illinois.
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Q. Why does it take five business days and sometimes more for
payments?
A. Although a number of your payees accept payments electronically,
many do not. For those that do not accept electronic payments, we
must send a check to that payee via US Mail. Once the payee receives
the check, it may take a day or so for the payee to process and post
the check to your account. Even for electronic payments, it may take
two or three days for your account to be posted. Holidays must also
be taken into consideration.
Q. What should I do if a payee has not posted my payment?
A. First, be sure to allow a minimum of five (5) business days for a
payee to receive your payment. Contact your payee if your payee does
not post your payment within ten (10) business days of the date you
requested the payment to be processed by simply calling
(888)528-4624. We will follow up on the payment and get back to you
within 24 to 48 hours.
Q. Where can I go for help when using Bill Pay-e Plus™?
A. Just click on the "Live Chat" button found on the Bill Pay-e Plus™
page. "Live Chat" representatives are available from 6:30 am to 10 pm,
Central Time, Monday through Friday.
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Q. If I currently have an automatic debit for a bill coming out
of my checking account, should I cancel this debit and use Bill
Pay-e Plus™?
A. It is recommended that you NOT cancel any auto debit UNLESS Bill
Pay-e Plus™ has the ability to electronically remit this payment to
your payee. To determine if your payee is electronic with Bill Pay-e
Plus™, simply look for an asterisk by the payee’s name when you
attempt to establish the payee. Payees who often have their own
debit program will often not allow 3rd party processors to remit
payments to them. Our main concern is that your bill be paid in a
timely manner and safely.
Q. Does Bill Pay-e Plus™ offer a payment guarantee?
A. Unfortunately we do not offer a payment guarantee. Once the
payment is remitted, we are unable to control the posting cycle. We
do, however, provide support for all bill payment issues. In most
cases, we are able to successfully have late charges and credit
standings corrected for you. In the event that First Personal Bank
is at fault, a manager at the bank will evaluate the case and
approve an adjustment to you.
Q. How safe is my personal information?
A. To ensure that your personal information remains confidential, we
use SSL technology to transmit and receive all of your personal
information across the Internet. This technology encrypts
(scrambles) your information so it is virtually impossible for
anyone to read it. If you forget to logout or are inactive for more
than fifteen minutes your session will automatically be closed.
Additionally, we maintain physical, electronic and procedural
safeguards to help prevent unauthorized access to your personal
information. We continually update and test our technology to
improve these protections and to ensure the integrity of your
personal information. BACK TO TOP |
Bill
Pay-e Plus™ Payment Service